Support Policy - ReBault

ReBault ek e-commerce platform hai jiska maqsad users ko ek secure, convenient aur reliable online shopping experience dena hai. Is Support Policy ka uddeshya users ko batana hai ki hum unka data kaise collect karte hain, kaise use karte hain, unka account manage karte hain, aur unhe kis tarah ki support di jati hai.

1. Customer Support

Humari customer support team aapki queries, complaints, aur general information ke liye available hai. Aap kisi bhi issue ke liye hume contact kar sakte hain.

Support team aapko working days me 24 se 48 ghante ke andar response dene ka prayas karegi.

2. Data Collection

ReBault platform par aapka experience personalize aur secure banane ke liye hum kuch tarah ka data collect karte hain.

a. Personal Information

Hum aapka naam, email address, phone number aur delivery address jaise personal details collect karte hain. Ye data aapke account banane, orders place karne, aur delivery ke liye jaruri hota hai.

b. Device Information

Hum aapka IP address, browser type, aur operating system jaise technical information collect karte hain. Iska use security aur platform ke performance ko monitor karne ke liye hota hai.

c. Media Files

Agar aap kisi form ya feedback me photo, video ya audio submit karte hain, to woh bhi collect kiya ja sakta hai. Ye sirf wahi media hoti hai jo aap voluntary taur par dete hain.

3. Data Usage

Collected data ka use hum kai important purposes ke liye karte hain:

• Aapka account create karne aur manage karne ke liye

• Orders process karne aur delivery provide karne ke liye

• Aapko order confirmation aur updates bhejne ke liye

• Aapko promotional ya informational emails bhejne ke liye

• Analytics ke madhyam se app/website ko behtar banane ke liye

• Fraud detection aur user safety ke liye

Hum aapka data sirf unhi purposes ke liye use karte hain jo hamari policy me mentioned hain.

4. Third-Party Services

Filhal hum koi third-party services actively use nahi karte, lekin future me jab platform scale karega, tab kuch trusted third-party tools ka use kiya ja sakta hai jaise:

• Google Analytics: Website performance aur user behavior samajhne ke liye

• Google Login / Facebook Login: Easy login options dene ke liye

• Firebase: Mobile app ke backend aur authentication features ke liye

In services ka use hone par bhi user data ka proper protection maintain kiya jayega aur sab kuch privacy policies ke according hoga.

5. Account Deletion

Agar koi user apna account permanently delete karna chahta hai, to uske liye ek dedicated link diya gaya hai:

https://rebault.in/account-deletion

Is link ke through aap apna ReBault account delete kar sakte hain. Data deletion request ke baad aapka account aur related data hamare system se remove kar diya jayega, subject to applicable legal or operational requirements.

6. Children’s Policy

ReBault platform sirf 18 saal se upar ke users ke liye hai. Hum kisi bhi 18 saal se kam umr ke vyakti ka data jan bujhkar collect nahi karte. Agar hume pata chalta hai ki kisi minor ka data hamare system me hai, to usse turant delete kar diya jayega.

7. Policy Updates

Ye Support Policy samay ke sath update ki ja sakti hai. Jab bhi koi major change kiya jayega, hum website/app par notice denge. Users ko recommend kiya jata hai ki ve policy ko samay-samay par padte rahein.

8. Contact Information

Agar aapko is policy ke kisi bhi point ko lekar sawal ho ya support chahiye ho to aap hume email kar sakte hain:

Email: info@rebault.in